Communication Skills Question Bank
for Exam preparation

Q2. Positive gestures are body signals that make you look:

1. arrogant
2. hurtful
3. nervous
4. relaxed

Q3. In many parts of the world, such as Latin America and India, keeping the eyes lowered is a sign of:

1. evasiveness
2. timidity
3. respect
4. dishonesty

Q4. In business, when you fail to recall the name of a person met earlier, you can ask him or her:

1. for his or her initials
2. to excuse you for forgetting his or her name
3. for his or her surname
4. for his or her business card

Q5. In business, keep telephone calls very short because the other person may not be:

1. noting down what you say
2. paying attention to you
3. free to talk to you
4. interested in talking to you

Q6. To be able to give a good presentation, a full rehearsal is:

1. audience based
2. necessary
3. optional
4. useless

Q7. An e-mail’s style is determined by a person’s:

1. English
2. culture
3. status
4. communicative ability

Q8. A summary placed at the beginning of the CV acts as a:

1. preface
2. letter of recommendation
3. statement of objectives
4. synopsis

Q9. Persuasion is an essential element of effective negotiation because it helps in:

1. resolving disputes among people
2. effecting agreements and solutions in the interest of all
3. achieving one’s own interests
4. settling issues between two parties

Q10. Forecasting determines organizational:

1. performance
2. feedback
3. objectives and policies
4. budget